FAQs
Contact & Assistance
Q: How do I contact Furrish?
A: Our UK-based team is here to help!
Email: support@furrish.shop
Phone: +44 7473 025548 (Monday to Friday, 9:00 AM – 5:00 PM GMT)
Business Address:
WE LOVE YOUR PETS LTD
21 Hyde Park Road, Burley, Leeds, LS6 1PY, United Kingdom
Orders
Q: How do I place an order?
A: Simply add the Smart Cat Self-Cleaning Device to your cart, proceed to checkout, and complete payment. Orders are processed within 1-2 business days.
Q: Can I modify or cancel my order?
A: Yes! Contact us within 24 hours of purchase. After this window, your order will enter processing and cannot be changed.
Delivery
Q: Where do you deliver?
A: We currently ship UK-wide (excluding offshore islands and British Overseas Territories).
Q: What’s the delivery time?
A: Total delivery takes 5-8 business days:
Processing: 1-2 business days
Transit: 4-6 business days
Q: How do I track my order?
A: A tracking number will be emailed once your order ships.
Products
Q: What does the Smart Cat Self-Cleaning Device do?
A: Our device automates litter cleaning, featuring:
Quiet, energy-efficient operation.
Easy-to-clean design.
Low-maintenance setup.
Q: Is it easy to install?
A: Absolutely! The device includes step-by-step instructions and requires no special tools.
Q: What materials are used?
A: We prioritize pet-safe, durable materials:
BPA-free plastics.
Odor-resistant, non-toxic components.
Returns & Refunds
Q: What’s your return policy?
A: Unhappy with your purchase? Return it within 30 days of delivery in its original packaging for a refund.
Q: How do I start a return?
A: Email support@furrish.shop with your order details.
Q: When will I receive my refund?
A: Refunds are processed within 7 business days after we receive the returned item.
Payments
Q: What payment methods do you accept?
A: Secure checkout via Visa, Mastercard, Maestro, and American Express.